Below are many of the questions that are our team most frequently receives from clients. This list (and accompanying answers) is regularly updated based on customer feedback and changes to our configuration, so please check back occasionally for the latest information whenever appropriate. If you have any questions or concerns, or suggestions regarding missing or unclear FAQs, please feel free to contact us at anytime, and be sure to also review our New User Guide as well.
Pro Tip: Push CONTROL + F (on PC) or COMMAND ⌘ + F (on Mac) on your keyboard to search this page in your browser. We make an effort to ask/answer otherwise similar topics in a variety of ways to ensure the highest “hit” rate.
Frequently Asked Questions (Updated Weekly)
What’s (not) included in your hosting plans?
ANSWER: In short, anything that appears for sell on our Services page is not included in any of our hosting plans, including items such as SFTP access, SSL certificates, SendGrid API usage, and so forth. Our plans do include several FREE services that are listed at the bottom of the Services page, though, including CodeGuard […]
We are having Microsoft Office 365 issues?
ANSWER: Microsoft Office 365 can be used with Microsoft Exchange and is a popular option for companies and corporations with decades-old setups that are modernizing their applications but still require some of the Microsoft-unique features and software. Although we don’t currently offer a setup service for Office 365, there are a large number of complex […]
Can we alter the ‘page rules’ in CloudFlare or what are they?
ANSWER: We do not allow page rules to be changed. On the free version of CloudFlare accounts (which is most of our clients) there are only 3 page rules allowed, which we reserve for the purpose of 301 redirects of the domain syntax, i.e. HTTP, HTTPS, www, and non-www redirects to ensure no SEO penalties, […]
I see weird ‘security’ or login attempt errors on my site?
ANSWER: Either with the free PHP Error Log widget we setup for our clients or within a third party plugin or dashboard such as Sucuri, WordFence, or etc you may occasionally see weird errors that don’t make sense. For example, it may say 404 Error for a certain CSS or TXT file for a theme […]
Do you recommend using any ‘page builder’ plugins?
ANSWER: No, we highly recommend not using page builder plugins because they tend to cause tons of issues with security and performance. In most cases they contain an enormous amount of JS and CSS files which conflict with other plugins and themes (etc). They also create many opportunities for your website to be hacked, slow […]
Why must we use your CloudFlare account?
Our business model is entirely based on off-loading technical worries from small businesses while simultaneously providing the fastest and most secure WordPress hosting possible. As part of this goal, LittleBizzy requires all customers to point their domain at our private CloudFlare network for DNS resolution. CloudFlare is currently the world’s fastest growing DNS management software […]
What server stack (setup) do you use?
Every single website hosted on LittleBizzy runs on Ubuntu Linux + Nginx + PHP-FPM + MySQL which is a deadly combination when it comes to speed and efficiency. Combine this setup with the SSD drives and top notch datacenters that DigitalOcean employs and, well, the rest is history! Contrast this with common “shared” hosting companies […]
Please explain your “managed” hosting?
The web hosting industry has two popular types of hosting: “managed” and “un-managed” (at least, usually). Simply put, “managed” hosting means that your server is being monitored constantly for uptime by LittleBizzy; if your website goes down for any reason, our team will know about it and will try to fix it asap. If for […]
Why are you so obsessed with loading speed?
Faster is not always better, but in terms of websites, it most definitely is. There’s a reason why Google recently announced that “the web should be fast.” Faster-loading websites mean happier visitors who are less confused and more likely to buy your products – or at least stick around for a while. Having a website […]
Do you offer any staging environments?
ANSWER: Yes, we offer free staging sites via our partnership with WP StageCoach. These staging sites are hosted remotely to maintain the highest level of speed and security for our clients’ production servers. You should know that these staging sites are meant for short-term testing of new features and so forth, and are not free […]
How can we update our domain’s DNS records?
As we aim to provide managed WordPress hosting that is truly a “stable” solution for SMB owners, a large part of that means having 24/7 access to our clients’ DNS records to make sure that they are accurate, cleaned up, and that nothing fishy is going on with their DNS. Over the years, one of […]
What sort of database access do you offer?
LittleBizzy does not install phpMyAdmin or any other database management software on our servers in order to maintain our speed and security standards. (phpMyAdmin is one of the most commonly hacked items on web servers around the world.) As our policy is to only install/allow a single domain and database per VPS server, there should […]
Why don’t you accept PayPal payments?
In short, because PayPal is more oriented to one-time payments and/or adding funds to an online account. As our business model revolves specifically around subscriptions – along with various product “add-ons” – our system requires dynamic monthly credit card billing, and PayPal’s current API simply is not flexible enough for variable billing.
Is your web hosting currently PCI compliant?
Not at this time. However, the way we’ve structured our web hosting technology with dedicated IP addresses, secure corporate partners, and strict privacy policies and terms of service have laid the groundwork for future PCI compliance if our team decides its a good fit for us later. If PCI certification interests you, we welcome your […]
Are there any WordPress plugins that you ban?
No, we don’t! Unlike other “managed WordPress hosting” companies out there, we do not believe in creating a proprietary system that so manipulates WordPress that its not even WordPress any more; free and open-source software exists for a reason. You may install any plugin that exists in the official WordPress.org plugin repository (or otherwise) without […]
How does your customer support system work?
ANSWER: As we are a “managed” hosting company, much of our “support” is in fact pro-active, meaning that we constantly keep an eye on your server without you asking us for help in order to ensure speed, stability, and security. However, while full-time server management is 100% included, the actual management of your website or […]
What is your current refund policy?
ANSWER: We do not maintain a liberal refund policy nor do we plan to implement one at this time. This is because when services are ordered from LittleBizzy, we in turn must order services from our partners, meaning that “upstream” purchases take place at the time of ordering. By maintaining simple billing that is marked […]
Why should I trust you with my credit card data?
Actually, you don’t even need to trust us! Stripe, our payment processor, is the only entity actually storing your credit card information by way of its encrypted token system and secure API (Stripe is also the fastest growing payment processor in the world, and is used by Twitter, DigitalOcean, Kickstarter, and others). So, even if […]
I’m a control freak… is LittleBizzy hosting for me?
ANSWER: Simply put… not really. Our business model is meant to “control” as much of the web hosting process as possible to ensure our top notch speed and security standards. This means doing things like locking down SSH access, preventing unmoderated DNS changes, and generally keeping your website as stable and “worry-free” as possible. Therefore, […]
Do you offer any web design services?
In general we stay away from web design or graphic design, because its a very personal thing and not something that we focus on here at LittleBizzy. However, we do offer WordPress theme installation and configuration services on a case-by-case basis as long as it doesn’t involve serious coding/design along the way. Our goal is […]
Do you offer any control panel (i.e. cPanel)?
No, thankfully, we do not! Control panels like cPanel, Plesk, or ISPConfig come with inherent speed and security issues. High-end VPS servers never install control panels such as these to maintain the highest possible speed and security settings for the website they are hosting. If you think about why you actually use cPanel, the vast […]
What sort of email services do you offer?
The VPS servers at LittleBizzy do not include any sort of email services whatsoever. In other words, the servers in our network will not send any emails via WordPress nor can you setup any email@example.com types of email addresses. This is standard on high-end VPS servers to ensure maximum speed and security (and avoid “blacklisting”). […]
Can I resell your hosting packages to my clients?
Yes! All you would need to do is order the hosting packages that your clients need, and make sure all of them are under your same LittleBizzy account. We treat the billing information as the single point of contact for each domain in our system, so whoever has paid for a hosting plan is considered […]
Do you offer Varnish, memcached, etc?
We have plans to integrate Varnish and/or Memcached into our Enterprise plan in the future, along with CloudFlare Pro + Railgun. However, as we are still growing and focused on small and medium sized businesses (SMBs) we do not currently offer these advanced services. Please check back later as LittleBizzy continues to grow and let […]
Which hosting option is best for me?
We encourage you to contact us before ordering a plan so that our team can help you decide which package is best for your website. In general, though, our Standard plan is sufficient for most sites getting less than a few hundred visitors per day. If your site is getting more than a few hundred […]
How does LittleBizzy compare with others?
You may not realize it, but many web hosting companies in the world are owned by one of just a handful of parent corporations. This means they answer to shareholders and boards of directors to save costs, cut corners, and please their investors. In contrast, by not building massive hosting infrastructure and simply partnering with […]
Why are you cheaper than other hosts?
Web hosting is a racket – at least, it has been up until now. The price of web hosting technology has dropped significantly in the last few years, although most hosting companies don’t want you to know that. LittleBizzy only puts one website on each VPS droplet to ensure the highest level of speed and […]
How does your server management work?
As part of our “managed” hosting services, LittleBizzy keeps an eye not just on your server uptime but also on its software and security updates. This includes our full server stack i.e. Ubuntu Linux updates, Nginx updates (and all modules including OpenSSL, etc), PHP-FPM updates (and all modules including cURL, GD Library, etc), MySQL updates, […]
How can we setup new cron jobs?
In nearly all cases, there should be no need to setup additional cron jobs to your WordPress website. WordPress itself has a built in cron system that automatically addresses various tasks that need to be taken care of. In some cases, WordPress themes or plugins have cron jobs of their own, but if properly coded […]
Which SMTP plugin settings should I use?
If you are using an SMTP plugin in order to send email from your website (i.e. for contact forms, etc) then you will need to ensure your SMTP settings are setup correctly. This depends entirely on the email provider you have connected with your SMTP plugin, for example here are the Gmail SMTP settings: https://support.google.com/a/answer/176600?hl=en
How can we “clear” the caches for our site?
There are a few different cache systems that LittleBizzy customers should be aware of. Firstly, since all domains in our system are behind CloudFlare, that is the most important cache you should know about because its not “on” your server, but rather managed by CloudFlare. In order to clear (temporarily disable) the CloudFlare cache, please […]
Which plugins do you recommend?
Just as we don’t “ban” any plugins we also don’t “force” any plugins. Our goal is to provide a truly natural WordPress hosting environment free of manipulation so that even expert WordPress users feel at home with our setup. That being said, just as we strongly request you avoid certain plugins (i.e. newsletter plugins, etc), […]
Can we install WordPress/blog as a subdirectory?
ANSWER: Sorry, but we can’t do this. Sometimes a company has a special software installed on their domain root like example.com but wants to use WordPress for their blog at example.com/blog/ for SEO and/or management reasons. While this is a good idea indeed for SEO, it is a total nightmare for server management. Setting up […]
How can we access any error logs?
While we don’t ever provide SSH access to servers, we make use of Error Log Monitor as a Must Use plugin that allows us to present the PHP error log easily to our WordPress hosting customers directly in their WordPress admin dashboard. If this is something you’d like to setup you can follow the directions […]
Which security plugin(s) do you recommend?
Security plugins for WordPress are exactly like anti-virus programs for a computer: if you manage your system properly, there is truly NO need for such applications whatsoever. Many of our clients are rather taken aback at first when we recommend them to remove their security plugins; many of them (WordFence, Sucuri, etc) have some slick […]
How can I edit my website’s .htaccess file?
As all of our servers use Nginx rather than Apache, there is no such thing as an .htaccess file on our VPS servers. Instead, Nginx has a very simple and streamlined system where most “rules” can be input directly into the “server block” code which is similar to a virtual host file. Things like permalink […]
Why is SFTP access not included free of charge?
SFTP is a technology that LittleBizzy (and most web hosts) believe is commonly abused and misused — moreover, its truly not necessary for WordPress websites. Over the years, FTP access has become something that webmasters automatically expect, and use for a wide variety of inappropriate things such as file storage, hacking of core files, uploading […]
Does LittleBizzy allow WordPress Multi-Site installations?
Sorry, but no we don’t! Multi-Site is a special version of WordPress that is meant for large organizations or complex websites whereby dozens or hundreds of “sub-accounts” or “sub-users” can create a mini website on your domain. Specifically, this is done via subdomains such as andy.example.com or carol.example.com. Some startup companies or otherwise happen across […]
Which IP Address Ranges Do You Whitelist In CloudFlare?
The following services and IP addresses are whitelisted across our entire CloudFlare network, meaning than any website/domain that we host will allow ALL connections from the below services and IP addresses. To request that we add an additional service or IP address range to our whitelist, please contact us at anytime and we will happily […]
Do you enable Rocket Loader from CloudFlare?
How should I 301 redirect my domain/page?
Fore those not familiar, a 301 redirect is a special “header” code for web browsers that forces a page (or entire domain) to permanently redirect to a new location (URL). 301 redirects are extremely important for usability, organization, and SEO purposes as well. If you are looking to redirect a single post/page to a new […]
How can we cancel our hosting plan subscription?
If you wish to cancel your hosting plan with LittleBizzy and/or any other recurring subscription service that you may have with us, simply login to your account and visit the Subscriptions tab, where you can click “cancel” next to any subscription item that is currently active. Keep in mind that after you cancel, our team […]
What happens in the case that I try to chargeback a payment?
ANSWER: We highly recommend and request never charging back a credit card payment. Not only does it hurt our reputation with Stripe, but also is considered pretty poor business ethics (and in certain cases, amounts to fraud and/or theft). While our refund policy is not overly liberal, our business model attempts to keep prices marked […]
Which files should I (not) have in my root directory?
One of the most common issues we see with new clients is the mess of files and directories all over their WordPress servers. This includes info.php type of files, personal storage of videos and photos, and all other types of junk. SFTP is not a storage closet and should NEVER be treated as such. When […]
How can I generate a Robots.txt file?
If you are not aware, maintaining a robots.txt file for your WordPress site (or any website) is very important for proper SEO, including Google indexing, accessibility, and more. This file should always reside on your site “root” meaning example.com/robots.txt or likewise. You can either login to SFTP and manually create the file, or use a […]
How can I fix (or avoid) owners/permissions issues?
ANSWER: In short, try not to overuse SFTP for file editing or web design, and use the WordPress interface instead as much as possible. If SFTP is necessary, however, and you notice permissions issues, kindly wait up to one hour and the issues should resolve themselves due to the hourly cron jobs that all our […]
I have a theme/plugin problem, can you help me?
We apologize but LittleBizzy can’t help you diagnose a functionality or design issue with your WordPress theme or plugin. This falls into “web design” or “programming/development” work and is something that we do not offer, even as a paid consultation. If, however, your theme or plugin is throwing an error related to your web server […]
Your team is small, what if you disappear?
Sometimes during sales chats, we get a client who says “I love your concept, but your team seems small, what if you disappear?” … they don’t mean anything rude by the question, but its a legitimate concern. Since LittleBizzy is not a massive GoDaddy type of corporation with huge investors and a board of directors, […]
I’m seeing an error when I access my site?
When it comes to the internet, there are so many elements at play and so many types of “errors” when access a site, it depends entirely on the specific error or situation before anyone (including LittleBizzy) is able to diagnose why you can’t see your site. That being said, our servers run at 99% or […]
Do you offer server log access (Nginx, MySQL, PHP, etc)?
At this time, we only offer PHP error log access on a request-only basis. 99% of our clients join LittleBizzy because they don’t need or want tons of distractions like server logs. However, sometimes our clients do have 3rd party developers who help maintain their site who want to view logs. In these cases we […]
Why don’t you offer server SSH access?
ANSWER: SSH is a very powerful technology for advanced web developers and server administrators. Because our goal at LittleBizzy is to be the technical partner for small and medium businesses that lack in-house IT departments, this means that security and stability are a huge part of what we do; in other words “protecting clients from […]
How does your automatic billing work?
LittleBizzy has partnered with Stripe, the world’s fastest growing payment processor, to do all our billing. This includes single time payments and automatic recurring payments for our hosting packages. All payments must be made with a major credit card, which can be saved to your LittleBizzy My Account page. For all hosting packages, your credit […]
Can you get in touch with a third party (etc) for me?
Sorry, but no! Under no circumstance can our team at LittleBizzy contact a 3rd party on your behalf. For example, sometimes a client asks us to “get in touch” with his “developer” or the author of a certain WordPress plugin or theme. Thanks, but no thanks! We offer a lot of free services for our […]
What timezone do you set on servers?
We set all our client servers to UTC timezone which is recommended now regardless of the actual location of your server or audience. This is create better coordination and compatibility on the internet between software and applications, for example, the Wishlist plugin for WordPress requires this.
Do you install PHP cURL by default?
UPDATE: we are now offering/installing cURL on ALL client servers at LittleBizzy due to several popular plugins refusing to do away with it… we hope within the next few years we can 100% stop using cURL on our client servers, though. At LittleBizzy we don’t include any PHP modules in our default server setups to […]
My site shows “slow” loading on Pingdom/PageSpeed?
Free tools like Google PageSpeed and Pingdom and GTMetrix are very useful to check the optimization of a website and its server. In fact, we here at LittleBizzy LOVE these free tools and use them often. However, certain problems often arise because of the misunderstanding involved with these tools. Firstly, its important to realize that […]
Why is setting up CloudFlare a mandatory first step?
ANSWER: AS part of our business model, we manage the DNS records and DNS performance/security on behalf of our hosting clients. This allows us to maintain total control over the performance and security of your website, with the added benefit of avoiding the constant “confusion cycle” that many small businesses owners suffer due to constantly […]
Your disk space and bandwidth seem lower than others?
ANSWER: Due to our partnership with DigitalOcean, one of the fastest growing VPS companies in the world, we offer some of the best hosting technology available to our clients including SSD drives, top notch datacenters, top of the line RAM memory, and more. However, due to the nature of virtual servers, and since they are […]
Stop/force plugins/themes from updating automatically?
We install the free Easy Updates Manager plugin to all client sites as a “Must Use” plugin meaning you can’t delete it. However, it is very configurable and you can simply choose which plugins or themes you wish to automatically update (or not) by visiting this link: https://www.example.com/wp-admin/index.php?page=mpsum-update-options&tab=plugins Besides this our team may occassionally update […]
Can or should we install the CodeGuard plugin?
ANSWER: No you shouldn’t. Their plugin was recently relaunched after having canceled the plugin for some years. However the new version of the plugin is very simplified and lacks most of the features available via CodeGuard.com. CodeGuard offers two setups: SFTP site or plugin site, and we choose SFTP for all our clients as its […]
What PHP modules do you support, or can you support?
ANSWER: By default on our PHP5 / Ubuntu 14.04 servers we support cURL and GD Library. On our PHP7 / Ubuntu 16.04 servers we support cURL, GD Library, mbstring, and mcrypt. If your website requires another certain PHP module than these please let us know anytime and we can install it to your server.
How long do WP StageCoach staging sites last?
ANSWER: As long as you are logging in to your WP StageCoach staging site often (i.e. every few days or so) then it should remain active. However, after around 3 weeks of no logging in, your staging site will be automatically deleted by WP StageCoach in order to clear up space on their system and […]
Do you offer any coding/development services?
In general we stay away from web design, web development, coding, programming because it is very time consuming and depends entirely on the specific website/function that is being addressed. We believe strongly in specialization and here at LittleBizzy our specialty is loading speed and managed hosting. We are happy to refer you to a trusted […]
If I upgrade hosting, should I reorder (add-on) services?
No, you should not! If you upgrade your server (hosting plan) all of your purchased services are included in that. For example, SFTP, SSL, SendGrid, or any other paid service will be transferred automatically to your upgraded (stronger) server plan free of charge. So, if you already purchased services, please do NOT purchase them again […]
Visitors are seeing SSL errors on my site?
At LittleBizzy we use the most modern SSL (TLS) technology available by way of Nginx / Ubuntu servers paired with CloudFlare’s Comodo-signed domain-level SSL certificates. This means that you site is extremely secure and using the best encryption and sipher suites possible. Sometimes we get clients asking us why some of their customers can’t visit […]
Do you support files outside my WordPress install?
Files or folders outside of your proper WordPress installation do not fall under what LittleBizzy (or the WordPress community) considers part of a proper WordPress installation. For example, if you are improperly using your server as a “storage” service for personal photos, client files, etc. that are outside your WordPress directories, those are NOT part […]
How can I get a backup of my website?
ANSWER: Every website on LittleBizzy comes with a free CodeGuard account which automatically backs up your site every night. If you like, you can also login CodeGuard at anytime and request a manual on-demand backup as well (remember to do this twice, for both your files/FTP and also your database/MySQL). If you want to keep […]
Do you offer New Relic or monitoring apps?
If you aren’t aware, New Relic is a wildly popular application that you can install on servers to “monitor” performance and applications; there are not many comparable apps out there right now. In our opinion, New Relic a vastly misused software amongst small businesses who often fall prey to the company’s fanfare — specifically, many […]
Do you allow email newsletter WordPress plugins?
Yes! Earlier in LittleBizzy’s lifetime, we did not allow any newsletter plugins. This is because we were setting up our customers as sub-accounts of our agency partnership with SendGrid to deliver email on behalf of our clients websites. At that time it was impossible to track inside SendGrid which domain was sending spam or getting […]
How fast do you respond to support requests?
Our current goal as a growing startup is a response time of less than 12 hours, although in most cases we are able to respond within a few hours or less. As we do not currently have a 24/7 support team, and as server performance is extremely stable on DigitalOcean (besides the rare emergency they […]
How can I optimize my WordPress “options” table?
This is a more advanced issue for “power” users of WordPress. However, a few customers have discussed this issue with our team so we want to be sure its documented. In WordPress when you install themes or plugins, they load a setup of options on your wp_options table in MySQL. This is how they save […]
How do we add, change, etc SFTP users/passwords?
ANSWER: Our minimalistic setup drastically improves performance and security. As part of this vision, we add a single SFTP user for each server/website in our network. This SFTP user has access to your entire WordPress “root” meaning that they can edit or change any file on your server. Unlike cPanel servers (etc) we don’t offer […]
How can we password protect our website?
ANSWER: This is very easy to do with a free WordPress plugin; actually there are several to choose from. Some of the most simple and reliable ones (from our experience) are mentioned below:
Why don’t you offer phpmyadmin setup?
We don’t ever install phpmyadmin for our clients because it is one of the most commonly hacked and targeted applications in the world. It really doesn’t matter what security steps you take, phpmyadmin will still often be targeted by hackers or bots. Not only this, but installing phpmyadmin tends to cause customer-made problems as well, […]
As far as data retention goes, what is your policy?
As part of our goal to offer speed, stability, and security to WordPress-based business websites, we understand that a clear data retention policy is a necessary requirement. Here at LittleBizzy, we have a failed payments policy that defines precisely when our team will be “forced” to disable and eventually delete your live server in case […]
What CDN plugin or interface do you use?
We exclusively use the CDN Linker plugin as recommended by MaxCDN. It is truly the best interface for any CDN service because of its reliable, simple options. If you wish to try a different plugin you are free to do so of course, however, it will not be supported by our team at LittleBizzy. The […]
Can you block certain countries from our site?
Yes, we can block all visitors from certain countries or force them to solve a captcha if you wish using CloudFlare settings. However, we don’t really recommend this as sometimes it can cause false alarms and block your legitimate users (i.e. if they are traveling, moving, or etc). It’s overall pretty reliable, but simply not […]
How can I “noindex” a page from Google (etc)?
This is a default option in WordPress under Settings >> Privacy >> uncheck “allow robots to index this site” … or to be extra sure you may also install a free plugins such as this one: https://wordpress.org/plugins/noindex-total/ which will block your entire website from Google or other search engines from being indexed. Alternatively, to noindex […]
Do you offer discounts for long-term or non-profits?
At this time we do not offer any discounts for long-term purchases (i.e. annual billing for hosting plans) nor do we offer discounts for bulk purchases. Our pricing is based on upstream pricing of our partner services i.e. CloudFlare, DigitalOcean, MaxCDN, etc and is marked up at a minimum. Therefore offering discounts is not really […]
A plugin recommends ‘query cache type’ enabled?
As LittleBizzy uses MySQL 5.6 which is vastly different from older versions of MySQL, many settings are now different by default, and configuration is not the same recommendations as earlier versions of MySQL. One such setting that was always recommended prior to version 5.6 was ‘query cache type’ however this is no longer recommended in […]
520 CloudFlare error on WordPress login page?
If you are seeing a 520 error issued by CloudFlare when you try to login to your WordPress admin panel i.e. https://www.example.com/wp-login.php that is likely because you are refreshing the page too often or too many devices are trying to load the page at the same time. As LittleBizzy implements brute force protection rules for […]
Trailing slashes are being forced into my URLs?
Traditionally, trailing slashing a good idea for website structure because it meant micro-second faster loading speeds for servers, as they didn’t have to check whether a page was a directory first. These days, especially with Nginx servers, its not so relevant anymore, however trailing slashes are more just a good idea for usability and clarity. […]
Can LittleBizzy stop ‘enabling’ certain features?
When a new website (domain) joins LittleBizzy, there are several services and features that our team sets up. Some of them are mandatory, i.e. CloudFlare, while others are optional, including Comet Cache, Disable Emojis, Automatic Updates, and so forth. While we strongly encourage clients to keep all “recommended” plugins and features active and functional, we […]
Why do you block XML-RPC for all hosting clients?
LittleBizzy disables and blocks XML-RPC on all domains hosted in our network. We made this decision after consulting with DigitalOcean on several series of attacks happening against our clients and because of the fact that 99% of WordPress websites do not use (or need) the functionality of XML-RPC. Firstly we install the free Disable XML-RPC […]
Our JetPack plugin isn’t working, do you support it?
Our apologies but while certain functions in JetPack may work on our hosting, others may not. This is because we block XML-RPC on our customers’ VPS servers for better security. XML-RPC is an old feature of WordPress that allows remote connections, opening WordPress sites open to all kinds of spam and other attacks. As 99% […]
What are the ‘target’ types of clients that you seek?
Sometimes it makes things a lot easier after you know what the target audience of a company or service is. For LittleBizzy we target small and medium businesses that are already successful (or growing) and who are in need of better website performance and super easy server management. We say this because we aren’t really […]
SMTP (email) plugin stopped working over SSL?
If you use a free SMTP plugin for WordPress which offers email delivery on behalf of your domain for things like contact forms, lost password, etc. please be aware that SMTP does not function over an SSL connection. We recommend you either switch to using the oAuth API from Google (Gmail) which there is a […]
One of my plugins is asking me for an SSL Seal?
In short, you don’t need this and it slows down your site. An SSL Seal is just a graphic image provided by some web hosts that says “we are using SSL!!!” or something similar to make your users feel safer. However the browser already shows the HTTPS (SSL) lock symbol which more and more web […]
Is there any advantage to minifying a website?
No, not with our setup. As all LittleBizzy clients are behind CloudFlare which includes free minify for HTML, CSS, and JS, there is no reason to install minify again on your WordPress site, and in fact the “double” minify can lead to problems and errors. Even “single” minify can cause lots of problems when done […]
Can you install my custom (3rd party) SSL cert?
Sorry but we are currently not offering this service. In other words, the only SSL option at LittleBizzy is our free SSL certicate by way of OpenSSL (Nginx) paired with CloudFlare’s free Comodo domain-level SSL certificate. In this way we are able to offer SSL (HTTPS) as a “free forever” service that requires no renewals, […]
I ordered new hosting/etc but haven’t heard back?
Our team is very responsive to new orders and support requests. If you ordered hosting or a new service and are not sure what to do next, please check your email address (the one that you used to setup a new account here at LittleBizzy) as chances are that we have already emailed you. For […]
Can I setup Google Apps without ordering yours?
Yes, if you know how to do it, no problem. If you wish to setup Google Apps on your domain and you already know 100% how to do that and migrate all of your emails from previous accounts into your team’s new Gmail accounts, there is no reason to order from us unless you want […]
Do you offer any phone support to hosting clients?
Our apologies but we do not offer phone support at this time. Unlike GoDaddy and other cheap “shared” hosting providers that enjoy the game of phone support and upselling customers to various services, LittleBizzy aims to simplify and minimize the ordering process for our clients but offering clear cut services and high quality, fast-setup hosting […]
How can we “purge” resources in our CDN zone?
The LittleBizzy team is in the process of developing a WordPress plugin that will allow you to purge individual files from MaxCDN or CloudFlare (caches). Until this plugin is released, we’ve developed a script with the help of the MaxCDN team that allows you to purge your ENTIRE zone from your CDN. This means that […]
What will happen if an automatic payment fails?
In the case of a monthly hosting (etc) subscription payment failing, our system will automatically alert you via email that a credit card payment has failed and that you must take action. If we don’t hear back from you and/or don’t receive payment, we will need to disable and later delete your server from our […]
Do you support Git version control?
ANSWER: Yes, however only for Enterprise level clients. Git is an awesome technology that is by far the most popular way to track and manage versions and updates amongst highly skilled web developers. However, because of its complexity and high learning curve, it typically requires some sort of serious team or in-house group of developers […]
Do you support VersionPress (Git version control)?
ANSWER: Yes, but only for Enterprise level clients, along with its dependencies (Git, etc). More info here: https://www.littlebizzy.com/faq/git-support However keep in mind that using VersionPress as a remote staging service is not really possible yet, because their current release require WP-CLI (managing via SSH) and do not offer a user interface yet. We are following […]
Do you support EV SSL certificates?
ANSWER: EV SSL is not necessary for 99% of websites out there. In the last few years, it has become a bit trendy because the SSL and hosting companies are trying to push businesses into buying it just to make more money off them even though its not a normal feature of most sites. In […]
How can we check bandwidth, RAM, CPU, SSD usage?
ANSWER: Currently we don’t have a way for clients to check the usage of these common items. Because we have as “raw” a server setup as possible, we don’t install heavy monitoring or control panel scripts for frontend customer usage because it slows down servers and adds more security risks. Plus, most of our clients […]
Why don’t you offer access logs?
ANSWER: Access logs slow down your server, which means its one more thing that we don’t want to enable for our clients in our quest for ultimate performance. Plus, since we don’t offer SSH access and only offer a single SFTP user per server/website, there is really no need to check on access logs for […]
How can we be sure our SSL is working correctly?
ANSWER: Sometimes a software provider will blame your SSL for not working correctly. In such a case (or for mental confidence) please refer to SSL Labs, the most trusted SSL testing tool on the web (and that Google also recommends): As you can see LittleBizzy clients always have a perfect A score on IPv4 and […]
How can we make contact forms use line breaks (paragraphs)?
ANSWER: By default, the SendGrid API will send email messages as HTML if they are already HTML. If they are plain text, but the SendGrid plugin is set to send using HTML then it must be converted to HTML: https://sendgrid.com/docs/Classroom/Build/Format_Content/plain_text_emails_converted_to_html.html To avoid dealing with conversion issues, sending as HTML is usually much easier. So using […]
How can we check what our DNS records are?
ANSWER: Even though clients must use our CloudFlare, the cool thing is that DNS records are public. So you can use any free DNS tool to lookup your domain’s DNS records and since its on Anycast DNS (CloudFlare) they usually update within a matter of minutes or even seconds: https://intodns.com/littlebizzy.com OR https://dns.google.com/resolve?name=littlebizzy.com If you prefer […]
What is the default SSL type for LittleBizzy servers?
ANSWER: We exclusively install Nginx OpenSSL to our servers and pair it with CloudFlare’s publicly signed (CA) Comodo certificates which are shared certificates. This provides top notch security and the latest TLS ciphers available which is “good enough” for 99.99% of websites and situations out there. We don’t offer support for outdated ciphers (i.e. for […]
Can we install blog/WordPress as a subdomain?
ANSWER: Yes, for sure. If your website uses another application for its homepage i.e. Shopify, Magento, etc but you wish to keep a blog separate, LittleBizzy can host your blog as a subdomain such as blog.example.com completely independent from your other website (homepage). However if your homepage is WordPress already i.e. WooCommerce we strongly encourage […]
If we get malware, do you fix it for us, or what?
Malware is an increasingly serious concern among webmasters, and the number of attacks continue to grow. While some web hosting companies offer “malware removal” services, our goal here at LittleBizzy is prevention, rather than “fixing” after the fact. For this reason we highly encourage website owners to read and understand our FAQ and various recommended […]
Is your SendGrid setup on your account or mine?
ANSWER: Our SendGrid setup is using our agency SendGrid account. This is because we are a managed hosting company, meaning that we manage services on behalf of our clients. When we setup SendGrid we monitor the delivery statistics and make sure that email is flowing properly for our clients. In the case that an email […]
Why aren’t [video] ’embeds’ working on my website?
ANSWER: As part of our Must Use Plugins, we install the Disable Embeds plugin. This is because the oEmbed feature of WordPress that was added a few years ago has several drawbacks. For example it allows other websites to embed — and therefore load your site’s database queries — until their own blog pages. While […]
My website’s emails are being marked as spam?
https://news.ycombinator.com/item?id=9855030 https://sendgrid.com/blog/10-tips-to-keep-email-out-of-the-spam-folder/ https://bbs.arkos.io/t/solved-gmail-rejects-my-mail-thinks-its-spam/1330/3 https://support.google.com/mail/contact/msgdelivery
Do you recommend or allow using Hubspot?
ANSWER: You can use Hubspot anytime you wish, all that is needed usually is a few DNS records to be added to your domain zone. That being said, we highly recommend avoiding Hubspot for several reasons. While this topic is best addressed in a separate blog post, to summarize we would argue that Hubspot is […]
What sorts of “server usage” are not allowed?
ANSWER: As we are a managed WordPress hosting company, we only support WordPress installations and all that it entails (themes, plugins, widgets, etc). If your company or team chooses to use the server as a sort of “storage” service for various downloads or files, this is against our Terms. If you choose to install various […]
Facebook is giving our users an SSL error?
If you see an error like ERR_SSL_VERSION_OR_CIPHER_MISMATCH just have your user(s) upgrade their web browser. This is 99% of the time just a case of their web browser being extremely outdated so just have them keep their browsers updated to the latest versions on a regular basis and there should never be an issue connecting […]
Do I own/copyright my website data or do you?
ANSWER: You, the customer/client, own 100% of your website’s data and design at all times. We have received this question a few times because of our setup, since we are managing the WordPress installation and migration process some customers are not used to have full SSH access to their server. As we are a managed […]
What’s the minimum hosting plan if I’m using XYZ plugin?
ANSWER: We now require certain sites to be on the Business plan or higher. For example, if they are using heavy plugins like WooCommerce, WPML, qTranslate, MemberMouse, bbPress, BuddyPress, etc they must be on the Business plan for stability sake. Currently, this is our only requirement, however we may require certain “super busy” sites to […]
How can I alter the HTTP(S) or www in my domain?
ANSWER: For top security and performance, domains, subdomains, and protocols are set in your Nginx configuration, WordPress configuration (and MySQL), and CloudFlare. To change this, our team must re-configure all 4 of these various items for your site and server. Please order our Domain Syntax server for a one-time fee.
Do your servers send 304 If Modified Since headers?
No. After spending a lot of time researching this, our team decided not to send these headers via Nginx, nor implement any WordPress (PHP) based version of this header either. The reason is explained more in our blog post but in short, dynamic content is risky to include 304 headers and at the end of […]
Can (should) we use ManageWP or InfiniteWP plugins?
ANSWER: We highly recommend NOT using management plugins like these because it can hurt your site’s performance and security. Over the years we’ve seen these plugins crash client websites without warning or cause other security risks, and in the end they truly don’t save much time or effort in our opinion. It is always much […]
How often do file permissions get reset?
ANSWER: File permissions, including owners, groups, and file/directory permissions in Linux Ubuntu are reset via cron jobs every 1 hour. Similar cloud VPS hosts opt to reset these only once per 24 hours, but since we put each site on its own VPS server, we can push this window a bit faster. Please understand that […]
I’m a cheapskate or tightwad, is LittleBizzy for me?
ANSWER: Sorry, but no. While our pricing is designed to be marked up at a minimum in order to maintain reasonable rates in this industry, the base price of our infrastructure is still significantly higher than the “cheap shared hosting” that many clients are accustomed to on the web. If you are used to paying […]
After migration, I’m still seeing an old site/server/errors?
ANSWER: Occasionally after we’ve completed a new website migration to our VPS servers, a client will contact us saying they are still “seeing” their old site, or that loading speed hasn’t improved, or that certain errors appear (i.e. 404 error, etc). In nearly every case, this is due to slow DNS propagation. DNS is not […]
How can we manage/edit files if not by SFTP?
ANSWER: There are tons of free File Manager type of plugins for WordPress that allow you to edit, zip, download, delete etc files on your server. This is a smart approach because it preserves proper ownership and file permissions while SFTP does not. Meaning that if you overuse SFTP for basic tasks your team might […]
Can I swap my hosting subscription for a new site?
ANSWER: Sorry, but no. If you have a current hosting subscription i.e. #12345 for example.com and you decide that your website is no longer needed (perhaps you are shutting down the business) but you’d like to bring over a new site such as example.net instead, this is not allowed. Rather, you should cancel your previous […]
My site has a 500 error and I can’t login/load anything?
ANSWER: There are 2 types of 500 errors: server based, or web page based. In 99% of cases, they are web page based with our customers. Our servers are extremely stable and almost never send out 500 (internal error) messages. Therefore if you are seeing a 500 error and it doesn’t say (via Nginx server) […]
Is it possible to downgrade a server/hosting?
ANSWER: It is not possible to downgrade a plan/server at this time. This is because of the way cloud VPS hosting works; it is meant to scale up quickly as needed, but if the hard drive is expanded, it cannot be shrunk back to a smaller size without a significant risk to losing data. Therefore […]
Can we have multiple CodeGuard logins (i.e. for clients)?
ANSWER: Yes! No problem. If you are an agency/developer who wants their client or partner to have access to CodeGuard backups, we can add them easily as another user to whatever website backups. However, we do ask that their email address matches the domain so that we can ensure security and privacy. In other words, […]
Do you support CloudFlare’s ‘Flexible SSL’ option?
No, we do not. Initially, we did, as it provides an encryption option for web users visiting websites in the case that the website owner has not setup a ‘proper’ SSL connection yet. However, we decided to disable and disallow the ‘flexible SSL’ option for all of our clients. The reason for this is that […]
What is the Nginx server block code that you use?
For SSL sites: https://www.littlebizzy.com/blog/nginx-server-block-ssl For non SSL https://www.littlebizzy.com/blog/nginx-server-block
Our site is not delivering email (i.e. contact forms) etc?
Serious VPS cloud servers do not install email applications like Postfix, Webmail, etc to ensure top security and performance. If a VPS server installs these apps, there is a good chance they could be hacked or eventually lead the server or IP address or domain to be blacklisted (which can be nearly impossible to fix). […]
Are there foreign exchange fees with your billing?
Yes, there might be, depending on your location (and your bank’s location, i.e. whoever issues your credit card on file). Our “incoming” bank that accepts Stripe deposits from clients is based in the USA, however. We are continuing to research this to make things easier for clients, but you may be charged an “exchange rate” […]
Why am I seeing a “402” Payment Error on Stripe?
The most common reason for the 402 error is that the credit card information you have input is not correct. Please carefully double check the card number, expiration date, etc and try to submit again: http://stackoverflow.com/questions/19239339/why-does-stripe-com-return-error-402-payment-required
Can you disable caching (Opcache, Redis, etc)?
ANSWER: It depends. For Opcache, we NEVER disable it under any circumstances. Opcache brings a huge level of stability to LEMP servers and there is no reason to disable it besides the annoyance of having to occassionally purge it during web coding updates, but you can use the free Opcache Dashboard plugin for that. As […]
How do I place a new hosting order?
ANSWER: For various reason, many new or existing customers prefer to get in touch with us first before ordering a new hosting plan. Sometimes, this is to ask us for our recommended plan based on their traffic and site structure. Other times, its to confirm we are still alive (etc). In short, if you know […]
What exactly is Bcrypt password encryption?
ANSWER: Bcrypt password encryption means that LittleBizzy is the only managed WordPress hosting company that forced all client sites to use PHP Bcrypt to encrypt all of their site user passwords. This is a very high tech and more recent encryption method that replaces older and less safe methods such as MD5 hashing. The method […]
How does your free site migration process work?
ANSWER: LittleBizzy offers one free migration for each new site that joins our hosting plans. This includes complete VPS server setup and custom configuration depending on your site and preferences (i.e. www vs non-www, etc). To proceed we require: 1. your WP admin login from your “old” site 2. as a backup option, your cPanel/FTP/etc […]
How many sites can I host on a single plan?
ANSWER: only one site (one domain and one database) is allowed per hosting plan on LittleBizzy to ensure maximum speed, stability, and security. As we target well-established businesses who are serious about maintaining a well performing site, we don’t allow or support multiple domains to be setup on the same VPS server. If you require […]
To avoid files outside WordPress, how to create a custom page?
ANSWER: Several clients often upload directories or .HTML or .PHP files outside their WordPress installation because they think its the only way to perform a certain function or design an entirely custom landing page or otherwise. This is 100% inaccurate, and can cause serious issues in regard to speed, security, and stability because these URLs […]
Why can’t I just host my site directly on DigitalOcean?
ANSWER: Actually, you can do that if you wish. However, keep in mind that emerging cloud server companies like DigitalOcean and Amazon’s AWS are aimed as massive world-wide infrastructure and positioning themselves as a “cornerstone” in the “stack” of web technology. This means that unlike consumer-oriented hosting companies, they are not setup to answer your […]
Can I save a ‘backup’ credit card on my account?
ANSWER: Yes! With our WooCommerce setup you are able to save multiple credit cards on the My Account page which show up under the Saved Cards section. To be able to initially add a card to your account, however, you may need to actually make a purchase first with the card you want to add; […]
How to adjust the settings of CodeGuard notifications?
ANSWER: We are currently working with CodeGuard to improve their notifications for both agencies and users. This is because our account at CodeGuard is a large agency account and our customers are placed as client level access. This means we are working with CodeGuard to have two totally different notification panels for the agency owner […]
Why don’t you accept “brand new” websites?
As LittleBizzy offers 100% free setup and migration, which we are dedicated to retaining, taking on brand new websites that are not very “serious” and who often cancel their hosting plan just a few short weeks later means several hours of wasted time on our part. As we have grown, this situation has unfortunately become […]
What are the ‘Must Use’ plugins for your setup?
ANSWER: We deploy several Must Use plugins for WordPress meaning that our clients are not able to delete or disable these plugins on their website. The concept of Must Use plugins was originally based on WordPress Multi User (MU) where multiple websites are setup on the same database; for easier management, the mu-plugins directory is […]
I’ve lost my CodeGuard password or access somehow?
ANSWER: All CodeGuard “invite” links are sent via email during account setup per-domain, meaning that for each new website you host with LittleBizzy, another invite link will be sent to you via email. The email address it is sent to is whichever email address you maintain on your billing record on your account at LittleBizzy.com. […]
522 timeout error
ANSWER: The 522 timeout error is issued by CloudFlare occassionally to specific users in specific locations around the world. While the true nature of this error is supposed to alert users that an ‘origin’ server is either down or loading so slowly that no data is arriving to end users, the reality is that sometimes […]
Do you or will you offer Drupal hosting?
ANSWER: Not at this time. We’ve had several inquries about Drupal hosting, and while we definitely respect Drupal’s long history and stellar open-source community, we are simply focused on being the best WordPress hosting provider on the web right now. Perhaps if things change in the future or we see a true need for it, […]
How can I change my website/server domain name?
ANSWER: For both accounting reasons and technical (networking) reasons within DigitalOcean, changing your website’s domain is not a quick and easy process. It requires our team setting up an entirely new VPS server with the new domain name, and then migrating over your data to that new server. We then must re-configure all the included […]
How can I check your current network status?
ANSWER: Unlike many web hosts, LittleBizzy does not maintain its own hardware. Rather we purposefully partner with some of the best providers in the industry in order to ensure cutting edge technologies and better overall speed, security, and stability. The two main providers that effect network performance are CloudFlare and DigitalOcean and their statuses can […]
I’m seeing an error when trying to import my WP StageCoach site?
ANSWER: This is a known issue. We are trying to work with WP StageCoach to improve their plugin’s functionality on Nginx cloud servers like ours, as currently their plugin is more aimed at cPanel types of shared hosting environments (hosting APIs, etc, which LittleBizzy aims to avoid for speed/stability reasons). If you see an error […]
Can I change my subscription to another credit card?
ANSWER: Yes, you can change your credit card anytime. One useful thing about the WooCommerce software that runs our subscription system is that you can actually have different subscriptions be on different credit cards, in case you need that functionality for taxes or accounting purposes. Simply open the Subscriptions page under My Account and browse […]
What are the types of TLS ciphers that you support?
ANSWER: We default completely to CloudFlare for our TLS ciphers by using the default OpenSSL configuration on Nginx and keeping that updated to Nginx “dev” release. That means the TLS ciphers are set by CloudFlare and their Comodo CA certificate and not by LittleBizzy. While its possible to support older versions of TLS ciphers by […]
Are there any banned file extensions on your servers?
ANSWER: Yes, there are several file extensions that are not allowed for security reasons. Our cron jobs will automatically scan and delete any of the above file extensions multiple times per day: htaccess, exe, asp, aspx, jsp, com, bat, ascx, cfc, cfm, cfml, cfr, cfswf, jws, dll, vbs, reg, asis Live list: http://mirrors.littlebizzy.com/bash/cleaner-cron.txt Also please […]
Do you add “footer links” i.e. Hosted by LittleBizzy?
ANSWER: No, absolutely not. We are not the owner or copyright holder of your data or design, and also have no “right” to alter your website’s appearance in such a way. If you would like to add such a link to earn affiliate commissions that is totally your option however not required in any case.
How can I be added to Uptime Robot alerts?
ANSWER: In short, you can’t. When LittleBizzy first launched, we added every client to the UptimeRobot alert that had been setup for each domain (server) in our network. Over time, due to limits in the UptimeRobot software and lack of interest among the majority of clients, we decided to cancel this approach. At present, we […]
Do you offer/support Google’s PageSpeed module?
ANSWER: The pagespeed module released by Google for Nginx and Apache servers is kinda cool. Mostly, it optimizes your web page content i.e. can minify or compress the code and a few other things. Since all our clients are behind CloudFlare, which already offers similar features PLUS delivery from CDN nodes around the world, there […]
What traffic analytics or statistics apps do you recommend?
ANSWER: We recommend Google Analytics above all as it loads very quickly, and arguably assists Google in understanding your site esp when connected to Google GSC or advertising campaigns. Beyond that we recommend StatCounter for a better “live” look into your traffic with detailed info on every hit and visitor. It doesn’t load quite so […]
What PHP code is compatible with your servers?
ANSWER: We run PHP 7 exclusively, meaning that your plugins and themes must support it. Every once in a while we migrate a new client whose code is several years out of date (i.e. PHP 5.3, etc) and some funny symbols show up on their homepage. Unfortunately we are not able to “fix” this for […]
Can we see a preview of our site on your servers before migration?
ANSWER: Yes, however this is an extra service as we must migrate/configure your server twice rather than once. In such a case we will bill clients for a Site Migration fee who request a custom preview of their site on our servers before the real domain goes live.