This page is a FAQ as well as our official Failed Payments Policy
In the case of an automatic payment failing in relation to a monthly hosting subscription, our system will alert you via email that the credit card charge has failed and that you must take immediate action. If we don’t hear back from you and/or don’t receive payment, we will need to disable and later delete your server from our network. Keep in mind that as per our data retention policy, we will maintain your CodeGuard backups for around 30 days (even if a payment has failed), however, client access to CodeGuard will be revoked in the case of non-payment until payment is received. After 30 days we consider a hosting subscription “abandoned” and will mark it “canceled” within our system, at which point all data related to your account (DigitalOcean, CodeGuard, CloudFlare, SendGrid etc) will be permanently deleted. If you are planning to migrate your site away from LittleBizzy, please do not wait until the end of the month if you wish to avoid these complications.
NOTICE: After May 2016, our team will no longer send out “reminder” tickets regarding failed payments. Instead, we will simply be disabling and later deleting servers automatically based on the below schedule. Our system will still send you an email whenever an automatic payment has failed, so please kindly pay attention and quickly rectify any billing problems to avoid down-time. Thanks!
EXCEPTIONS: Please note that below schedule does not in any case apply to Resellers, or any account exceeding $320/mo in billables. In such cases, automatic payment is expected to go thru *immediately* each month on the default card or alternative card attached to your account. If our team must repeatedly deal with billing issues — e.g. more than 2x/year per calendar year on such accounts — we will proceed to begin charging an additional late fee each month on a per-site basis.
Ultimately, please keep in mind that LittleBizzy does not aim to be like HostGator (etc), chasing down clients for unpaid hosting invoices each month. Rather, we aim to offer outstanding quality and service to successful, professional business owners in an atmosphere of mutual respect and responsibility. Under this failed payments policy, our clients are provided multiple email notices and over 48 hours (or more) to rectify billing problems, which we feel is quite fair.
As LittleBizzy is a reseller of various upstream services, unpaid invoices = money taken directly out of our pocket on a daily or even hourly basis. Clearly, our business wouldn’t last very long if we had an overly liberal “late payments” policy! We thank you ahead of time for keeping a watchful eye on your email account and any billing issues, and welcome your feedback at anytime.
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