As we aim to provide managed WordPress hosting that is truly a “stable” solution for SMB owners, a large part of that means having 24/7 access to our clients’ DNS records to make sure that they are accurate, cleaned up, and that nothing fishy is going on with their DNS. Over the years, one of the most common issues we’ve seen is that every new freelancer or developer that a company deals with seems to change DNS records (etc) constantly, resulting in a negative cycle of instability; this bad pattern is one of the biggest issues that LittleBizzy aims to eliminate with our approach to web hosting.
As CloudFlare is the world’s fastest growing and most powerful DNS management and security solution (plus, its free), partnering with them was an easy decision for LittleBizzy. This means that for all of our hosting plans, we require clients to “point” their domain’s nameservers at our agency’s CloudFlare account. In other words, if you wish to edit or update DNS records, your team will need to contact us directly. There are of course several easy ways to check DNS records (without having to contact us) using various publicly available lookup tools, but we can also provide a DNS “dump” file to you occasionally if needed.
If your company needs to update any of your domain’s DNS records, please contact us anytime and we are more than happy to make such changes for you, completely free of charge. We only ask that you clearly state which DNS records should be added, removed, or edited, and that you provide these changes in plain text only.
Please do not send us any images, links, or extensive “guides” from third parties, as we do not perform research or web development work for our clients. By providing us with your records in plain text, it ensures that no DNS mistakes are made on our part, that we can avoid “blame” for inputting incorrect records, and that we will be able to properly search our Help Scout (support) database for years into the future in regard to any past DNS record related requests.
In conclusion, to update your DNS records:
A. Send all DNS record update requests in plain text only (no images, links, or guides)
B. Double check and make sure your records are correct as mistaking them can cause serious issues
C. Upon updating your DNS records, we will provide you with a “dump” file that your team can verify for accuracy
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