Yes, but keep in mind it is for casual requests to sales and general inquiries — for example, issues that don’t really need to be documented by our team (or you).
For any serious or otherwise legitimate concerns, either technical or otherwise, we do require those to be submitted via our normal email ticket system.
In summary, we are experimenting with Messenger due to receiving so much email spam, and demands from non-customers re: various issues. However we do not consider it an official support channel and you should not expect an immediate response in any case. For legitimate issues or problems please always open a support ticket, which will help both us stay more organized and document any technical issues that exist for future reference. Thanks!
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