ANSWER: In short, anything that appears for sell on our Services page is not included in any of our hosting plans, including items such as SFTP access, SSL certificates, SendGrid API usage, and so forth. Our plans do include several FREE services that are listed at the bottom of the Services page, though, including CodeGuard backups, uptime monitoring, etc.
While we are happy to offer general guidance to our hosting clients as appropriate, we don’t offer web design or coding services of any sort, nor any form of “free” consulting; this includes things like online research, error debugging, file management, installations, configurations, SEO, or similar “time-invested” tailored assistance.
For a complete and updated list of our included vs non-included support options, please see this page.
If you require paid consulting please check out our recommend Experts.